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COVID 19 Information

Providing quality compassionate care to our patients is the mission of Hospice & Palliative Care Inc.

Hospice & Palliative Care Inc (HPCI) is taking extra precautions during the Covid-19 outbreak to assure the health and safety of our patients, family members, employees and volunteers.

HPCI maintains very strict infection control protocols as our normal operating procedure. In addition to those protocols, we have implemented additional procedures to monitor our employees' health and guard against the possible infection and transmission of the Coronavirus. Our offices are open and fully functioning. We ask that visitors refrain from coming in at this time. Our field staff is working remote while the office staff continues to report to support patient needs.

If we are providing care to your loved one in an assisted living or skilled nursing facility, the operators of the facilities have set visitation procedures which must be adhered to. Please contact them directly to find out procedures for visiting a loved one who is receiving hospice care.

All bereavement support group activities are postponed until it is safe to resume. If anyone is in need of grief support, please contact our office directly at 315-735-6487 x 1214. We will support all our bereaved clients through phone contact in the interim.

For those with loved ones in the Siegenthaler Center, we ask that you limit your guests to two (2) persons per patient. All visitors must stop at the front desk to have temperatures taken before entering the Center.

We are in close communications with, and following the guidance of, numerous health authorities including the Oneida County Emergency Management Services, New York State Department of Health, the Center for Disease Control, as well as other hospices.

Finally, if you exhibit any of the following symptoms, call your physician immediately:
o Fever
o Cough
o Shortness of breath
Symptoms may appear 2-14 days after exposure and range from mild to severe.

We continue to provide end-of-life care to our patients and families and expect to do so without any interruption going forward. We are here for you, if you need us.