What is hospice care?

Hospice is end-of-life care. We provide comfort and support for those with life-limiting illnesses, and for their families, by attending to their physical, emotional, and spiritual needs. Our team of professionals includes doctors, nurses’ aides, social workers, chaplains, volunteers and grief counselors who empower and educate families during this time. We coordinate care between team members and family members to best meet patients’ and families’ needs.

Where is hospice care provided?

We are privileged to serve patients in many settings: their own homes, the Siegenthaler Center, nursing homes, hospitals, assisted living facilities, and many other places people consider home. Your hospice team comes to you no matter where you are in Oneida, Herkimer and eastern Madison counties.

Who can receive hospice care?

Care is provided for anyone who has a life expectancy of six months or less, based on their physician’s best judgment. This includes, but is not limited to, Alzheimer’s, heart and liver diseases, cancer, COPD, ALS, Parkinson’s and other conditions related to aging and end of life.

Can hospice care continue after six months?

Some people live longer than their original prognosis once their pain and symptoms are under control. We continue to provide the same care for you as long as you meet the criteria for hospice services.

If I have pain, how can you help?

Our nurses specialize in pain control and symptom management and will promptly address your concerns to meet your unique needs.

Hospice care may also improve quality of life by:

  • Reducing the time spent in the emergency room and the hospital.
  • Eliminating the wait for a return call from your doctor’s office.
  • Decreasing your out-of-pocket medical expenses.
  • Having a Hospice nurse available anytime day or night.

How is hospice care paid for?

Our care and services are available to anyone who needs them, regardless of insurance coverage or ability to pay. Hospice services, including medical equipment and medication related to your diagnosis, are covered under the Medicare and Medicaid Hospice Benefits. Most private insurance plans also offer a hospice benefit.

What if no one has mentioned hospice care to me?

We can visit with you to determine if hospice care will benefit you. If the time is right for hospice services, we can contact your doctor. However, you should feel free to discuss hospice care at any time with your doctor, other health care professionals, clergy, or loved ones. Anyone can call Hospice for information or make a referral.

Will I still be able to make my own decisions regarding my care?

Yes, you and your family are in charge of your care.

What if I live alone?

Many people, especially if they are receiving hospice care early in their illness, are able to continue to live independently. However, as your illness progresses, you may need more assistance. We will help you identify a plan to get the help you need.

Hospice & Palliative Care Corporate Compliance Statement

Hospice & Palliative Care Inc. (HPCI) will not tolerate any fraud or abuse in conducting its business or delivering services to patients and their families. All federal and state laws and regulations, and all federal, state, and private health plan program requirements applicable to hospice care, non-profit organizations, and health care entities will be adhered to.

Reporting Concerns or Complaints
Any suspected violation of the above can be reported directly to HPCI’s compliance officer at 315-735-6484 or via email at klewis@hospicecareinc.org. If you prefer, you may report a compliance issue to HPCI via its compliance hotline by calling at 888-765-7408 or emailing hotline@hospicecompliance.com.

All reports can be made anonymously and without fear of retribution.

Medicaid Beneficiaries, Advocates and Others

Hospice & Palliative Care, Inc. is part of a Performing Provider System (PPS) under New York State’s Delivery System Reform Incentive Payment (DSRIP) program. DSRIP focuses on health care system transformation, where providers work to improve and coordinate community based, primary care, mental health and preventive care services.

The lead PPS organization in our area is Central New York Care Collaborative, Inc. (CNYCC). We participate in certain DSRIP projects in the CNYCC PPS, If you have any questions, concerns or complaints about these DSRIP projects or the CNYCC PPS, please contact: • Hospice & Palliative Care’s Corporate Compliance Officer at 315-735-6484, via email at hotline@hospicecompliance.com
or via our compliance hotline at 888-765-7408 ; Or • CNYCC’s Compliance Officer at 315-703-2985, or via email at laurel.baum@cnycares.org or via CNYCC’s compliance hotline number at 855-343-5598, or online via CNYCC’s compliance webpage at https://cnycares.org/get-involved/corporate-compliance/.

All reports are treated with respect and may be made anonymously. No one will retaliate against any person making a report in good faith. Thank you.